Contact Us

  • Tel: +86-021-50935922/ 021-31250975/021-31173297
  • Fax: +86-021-33847795
  • E-MAIL: rs@raise-chem.com

FAQ

1. How to send the inquiry
If you select sending the inquiry on-line, the system will request you to submit some necessary contact information, for example your name/mailbox/company name and your country, so that we could server you better.
In addition to the on-line inquiry, we also accept the inquiry via the Email/fax and telephone; you can find the corresponding contact information on Contact us.
Finally, no matter inquiry on-line or inquiry off-line, the products information (our product catalog No. is recommended), package required and your contact information shall be included.

2. How long can I receive the reply Email such as the quotation
the aforesaid special situations include the legal holidays, the service interruption or communication fault arising from the extremely disastrous weather?  We will try our best to inform the customers in advance.

3. If the product is not shown in our catalog
If the product which you need is not shown in our website, you can send the product’s Name, Cas No. and Structure to us by email. We will check if we can synthesize it or not and reply your email ASAP.


3. What is the packing?
We can offer the quantity just according customer’s requirement.
And you also can give us your requirement for it.

 

4. How about the payment terms?
All of the product is net 30 days (after your receiving the product, you will send the payment to us within 30 days) 

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